Troubleshoot

Troubleshooting

If you're having trouble signing in to the site, retrieving your username and password is an easy automated process. The only important thing to know is that the password reset e-mail will be sent to the e-mail address that's in your member profile on our website. If you don't have access to that mailbox, then you won't be able to perform a password reset. You'll need to contact us and have an administrator manually reconfigure your account.

Step 1 - Reset Password

Enter Your Username or Email on the Password Reset Page.

Step 2 - Check Your Email

You'll then receive an automated e-mail from memberservices. Check your junk or spam folder if you don't see the e-mail.
Open the e-mail and click on the link Reset My Password Now! circled in red

Step 3 - Enter Your New Password

Enter your new Password and Confirm Password circled in red
Press Reset Password circled in green

Step 4 - Reset Confirmation Screen

The Reset Confirmation Screen will state that your password was reset, and more importantly, it will display your Username circled below in red. So if you don't remember you username, this is where you'll retrieve it.
Click on the link Click here to sign in circled in green and you'll be redirected to the Sign In screen where you'll enter your Username and Password to sign In.

Contact our webmaster if you're still unable to Sign In or retrieve your Username and Password with the procedure above.

Edit Bio Help

Step 1 - Website Sign In

You must be signed in to our website in order to edit your member profile. If you've forgotten your website credentials, use our automated password reset process by clicking on "Forgot your password?" on the home page.

Click here if you need instructions for username retrieval and password reset.

Step 2 - Visit the Edit My Member Profile Page

Sign In to APSHO.org by clicking here.
After you've signed in, at the very top and bottom right of all pages click on Manage Profile.
Click on Edit Bio on the Manage Profile Page

Step 3 - You'll land on the Edit My Member Profile Page

There are four sections to the Edit My Member Profile screen

Account Information - This is where you manage your username, password, e-mail address and e-mail preferences.
Personal Information - This is where you manage your name, home address and phone number.
Professional Information - This is where you manage your business information, such as employer, employer address, and employer phone number.
Additional Information - This is where you post information relating to your Education, Social and other endeavors.

Step 4 - Field Visibility

Member profile fields can be individually set to Public, Members Only or Private. If you don't see a particular option for a specific field, than that option is not available.

Green Lock - Field is visible to the Public
Green person w/Red Lock - Field is visible to members-only
Red Lock - Field is Private - only you and our administrators can view this information

Step 5 - Edit My Member Profile Screen with Notation

The actual fields visible under your profile may be different from what's shown below, as different member types have different fields available under their profile.